*This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.*

The Opportunity:

The Field Support Specialist will be the primary contact for field service needs, providing both remote and on-site support, including product commissioning, troubleshooting, and audits for lighting projects. This role involves growing Keystone’s field service capabilities, managing advanced RMA cases, and maintaining strong customer relationships. This specialist will also train sales teams, customers, and product development team on products and services.

Who we are:
Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:

• Wow Customers

• Do Right

• Grow Passionately

• Value People

• Challenge Convention

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

• Act as a primary point of contact for field service needs

• Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects

• Grow Keystone’s field services capabilities

• Manage resolution of advanced RMA cases which need technical investigation

• Support key customer relationships, navigating sensitive situations to identify and execute solutions to make sure all parties are satisfied

• Educate and train sales, customers, and less technically experienced product development team members on our products and services

• Develop and maintain training programs for Product Support to establish good practices and strong troubleshooting skills for the support team

• Provide wiring and troubleshooting support for the production team, and development and maintain processes and support documentation

• Provide application support for unique sales field requests aiding in the development of customer relationships

• Occasional assistance with sales/marketing display construction and maintenance

• Occasional travel to tradeshows and jobsites

What you bring:

• 5+ years of relevant field service and lighting experience

• Demonstrated understanding of electrical and lighting technology fundamentals

• Experienced with technical troubleshooting to root cause

• Expertise in Quality management and Lean principles

• Strong verbal and written communicator with a high attention to detail

• Highly proficient with Microsoft Office Suite

• Time management and prioritization skills

• Eager and able to learn every day and are a positive team-player

• Ability to coordinate across multiple parties throughout the day while maintaining a positive communication style and record of all interactions

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.