*This is a hybrid position. Please do not apply unless you are local to our office in Lansdale, PA.*

The Opportunity:

The Product Development Team maintains Keystone’s core values and business goals by creating new products and improving the performance, cost, and/or quality of existing products. The Engineer (Field Service) is responsible for ensuring smooth execution of the technical aspects of lighting projects, from initial planning to RMA claims through the warranty period.

Additionally, Keystone’s production team is responsible for pre-installing accessories on lighting fixtures and requires direction and support from Engineering in order to succeed. The role also involves training and education of customers, sales, RMA associates, and other less technically experienced product development team members. There may be occasional involvement in new product development work.

Who we are:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area.

A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:

1. We are a customer-service-obsessed company.

2. We earn the trust of our co-workers, customers, and partners by acting with honesty and integrity.

3. We bring a positive, can-do attitude to all our efforts.

4. We are a company that is easy to do business in every aspect.

5. We treat all associates, both internal and external, with respect and professionalism.

6. We operate with efficiency and continue to find better methods for conducting business.

7. We share our ideas, thoughts, responsibilities, and accountability to succeed as a unified team

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

• Act as a primary point of contact for field service needs. Perform remote and on-site support, including product commissioning, troubleshooting, audits, and other services required to ensure smooth execution of all stages of lighting projects.

• Manage resolution of advanced RMA cases that need deeper technical investigation

• Provide engineering support for the production team through troubleshooting and the development and maintenance of tools, processes, and documentation

• Educate and train sales, customers, and less technically experienced product development team members on our products and services

• Perform testing and technical evaluations for new product designs

• Collaborate with vendors to evaluate product designs and/or, execute, improvement projects based on testing and market feedback

• Conduct product compatibility testing with other lighting devices on the market

• Occasional assistance with sales/marketing display construction and maintenance

• Occasional travel to tradeshows

What you bring:

• Bachelor’s degree in electrical engineering or a similar field is preferred, associate’s degree would be considered. Related experience will also be considered.

• 2+ years of relevant experience

• Demonstrated understanding of electrical engineering fundamentals

• Strong verbal and written communicator with a high attention to detail

• Highly proficient with Microsoft Office Suite

• Familiarity with lighting technologies is a plus

• Time management and prioritization skills

• Eager and able to learn everyday and are a positive team-player

• Ability to coordinate across multiple parties throughout the day while maintaining positive communication style and record of all interactions

• Open to fluctuating travel: Regular travel may be required (<40%). Travel will include occasional travel to trade shows and more regular travel to job sites across the country, dependent on company needs.

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.