*This is a hybrid remote position. Please note, if you are local to Lansdale, PA, this position would require working onsite at our office in Lansdale for onboarding and training, and then once a week (every Tuesday) after the training period is completed. Please do not apply unless you are able to work onsite on Tuesdays after the training period.*

The Opportunity:

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who we are:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area.

A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:

1. We are a customer-service-obsessed company.

2. We earn the trust of our co-workers, customers, and partners by acting with honesty and integrity.

3. We bring a positive, can-do attitude to all our efforts.

4. We are a company that is easy to do business in every aspect.

5. We treat all associates, both internal and external, with respect and professionalism.

6. We operate with efficiency and continue to find better methods for conducting business.

7. We share our ideas, thoughts, responsibilities, and accountability to succeed as a unified team.

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with upper-level management

• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

• Utilizing CRM, P21, Microsoft Word & Excel

• Being a bridge between our Sales Agencies, Distributors & Territory Managers

• Answering questions via email or phone regarding existing orders

• Following up on sample requests and new quotes

• Checking availability on orders and stock

What you bring:

• Bachelor's in Business Administration or related field preferred

• Lighting product knowledge preferred but not required if local to Philadelphia region

• At least 2 years of sales experience

• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

• Possess strong analytical and problem-solving skills

• Demonstrate exceptional organizational skills and a keen attention to detail

• A personality that fundamentally understands and values our company principles (defined above)

• Ability to perform in a fast paced, time-sensitive work environment

• Comfortable with phone interaction; this position will require contact and interaction with business owners, sales agents and customers via phone and email

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.